All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Domestic and USA Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
USA Shipping: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jade Vintage is not responsible for these charges if they are applied and are your responsibility as the customer.